Last updated: May 2026
1. Who We Are
Corpo Portal – Água Vida is an aquatic therapy service led by Ainoa Caetano, with sessions conducted in Bahia, Brazil. This Privacy Policy explains how we collect, use, and protect your personal data, in compliance with the Brazilian General Data Protection Law (LGPD – Law No. 13,709/2018).
If you have any questions or requests regarding your personal data, please contact us at: corpo.portal@gmail.com
2. What Data We Collect
We only collect the data you voluntarily provide through:
Contact Form (Website)
Name
Email address
Message submitted
WhatsApp Communication
Name and phone number (provided by the platform when starting a conversation)
Content of messages exchanged within the context of the service
We do not collect sensitive data, identification documents, banking information, or any information beyond those listed above.
3. How We Use Your Data
Your data is used exclusively to:
Respond to your message or contact request
Schedule and confirm aquatic therapy sessions
Send information related to the requested service
Contact you via WhatsApp when you initiate communication
Your data is not used for unsolicited advertising and is not shared with third parties for commercial purposes.
4. Legal Basis for Data Processing
The processing of your data is based on the following legal grounds provided under the LGPD:
Consent (Art. 7, I): by submitting the contact form or initiating a WhatsApp conversation, you consent to the use of your data for customer service purposes.
Performance of a contract or preliminary procedures (Art. 7, V): when the contact aims to schedule or hire a session.
Legitimate interest (Art. 7, IX): to respond to inquiries and maintain communication related to the service.
5. Data Sharing
Your data is not sold, rented, or transferred to third parties. However, it may pass through the following platforms strictly to enable communication and service delivery:
WhatsApp / Meta: for message-based communication (subject to Meta’s Privacy Policy)
Email service (Gmail): for receiving and responding to contact form messages
Hostinger: website hosting server (storage infrastructure)
All these platforms maintain their own privacy policies and security measures.
6. How Long We Keep Your Data
Your data is retained for as long as necessary to:
Provide the requested service
Comply with legal obligations, when applicable
After this period, or upon your request, your data will be deleted from our records.
7. Your Rights as a Data Subject
Under the LGPD, you have the right to:
Confirm whether we process your personal data
Access the data we hold about you
Correct incomplete or outdated information
Request deletion of your data
Withdraw your consent at any time
Request portability of your data
Object to processing that does not comply with the law
To exercise any of these rights, please contact us at corpo.portal@gmail.com
or via WhatsApp at (+34) 695 777 449. We will respond within 15 business days.
8. Cookies and Tracking
This website may use essential technical cookies required for proper page functionality. We currently do not use advertising tracking cookies or third-party behavioural analytics tools.
9. Security
We adopt reasonable measures to protect your data against unauthorised access, loss, or misuse. This website uses HTTPS protocol (encrypted connection).
10. Contact and Data Protection Officer (DPO)
Data Controller:
Ainoa Caetano – Corpo Portal
Email: corpo.portal@gmail.com
Phone / WhatsApp: (+34) 695 777 449
11. Changes to This Policy
This Privacy Policy may be updated periodically. The date of the latest revision will always appear at the top of this page. We recommend reviewing it occasionally.
